I am Ryan Lockwood

Dedicated curator of customer success and team development with 14+ years of management experience. Successful leader of extensive employee teams. Versatile skill set in customer service, sales, and written and oral communication. Recognized skills in mentoring, mediating, and leading team projects. Currently working for the Vermont Agency of Agriculture as a Consumer Protection Specialist.

• 14+ years of managing teams of supervisors focused on in person retail customer service.
• 21 years of experience in retail customer service via face-to-face, email, and phone.
• Direct leadership of 95-member team of associates and service leaders spread over 6 departments.
• Responsible for team to meet weekly, quarterly, and yearly labor and sales goals.
• Awarded Department Manager of the Year in 2021.
• 10 years of experience in associate mentoring and Career Development Plans. Comfortable in delivering difficult coaching conversations in a non-confrontational and constructive manner.
• Years of experience of utilizing excellent communication skills while under pressure.
• Team player with no issues working evenings or weekends.
• Reached 150% KPI goals in customer service, safety, and staff retention in 2020.
• Led initiative to create a new position in 2020, Inventory Specialist, to assist in controlling on-hand inventory and achieve more favorable annual inventory goals.
• Developed and promoted two associates using Career Development plans into supervisory roles over 2019 and 2020.
• Achieved targeted customer service goals in 2019 and 2020 using online customer surveys and point-of-sale conversations.
• Daily use of Peoplesoft, Kronos, Microsoft Office, Google Workspace (GSuite), Zoom, and Dropbox.
• Excellent management, customer service, and interpersonal skills.